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Image for From Crisis to C.A.L.M.—Use Active Listening

From Crisis to C.A.L.M.—Use Active Listening

Step 4) Use Active Listening. This poster provides information on the importance of active listening and not just listening to respond, especially during a high-stress call. This poster should be used in conjunction with the other posters of this series. See the agency guide for further information.
Type: Poster
Length: 1 page
Publication Date: December 2020
Agencies: VALOR Officer Safety and Wellness Program
Topics: Crisis Intervention, De-Escalation, Officer Safety, Professionalism, Complacency, Community Policing, Leadership, Special Groups, Executive
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